Complaints policy
1. Our Commitment
We are committed to providing quality products and excellent customer service. However, if you encounter any issues with our products or services, we are always ready to accept and resolve complaints promptly and fairly.
2. Complaint Process
If you are dissatisfied with a product or service, please follow these steps to submit your complaint:
Submit complaint details: You can submit a complaint via email, phone, or directly at our store.
Provide detailed information: Please provide the following information:
Order number and product purchase date.
A detailed description of the issue (defective product, unsatisfactory service, etc.).
Any images (if applicable) to illustrate the issue.
Processing the complaint: Upon receiving the complaint, we will review and verify the information. We will typically respond within 3-5 business days.
3. Types of Complaints We Accept
We will accept complaints in the following cases:
Defective products: The product is not functioning as described or has a manufacturing defect.
Unsatisfactory service: If you are dissatisfied with the quality of our services (e.g., delivery service, customer support, etc.).
Incorrect product: The product received is not as described on the website.
4. Resolving Complaints
We are committed to resolving your complaints promptly and fairly with the following options:
Product repair or replacement: If the product is defective, we will repair or replace the product for you.
Refund: In cases where the product cannot be repaired or replaced, we will offer you a refund.
Compensation: If our product or service causes harm, we will compensate you according to legal regulations.
5. Time for Resolving Complaints
We are committed to resolving customer complaints within 7 business days from receiving the complaint. If the issue is more complex and requires additional time, we will inform you about the progress of the resolution.
6. Complaint Contact
If you have any complaints, please contact us via:
Address: 12 ABC Street, District 1, Ho Chi Minh City
Phone: 090xxxxxxx