Return and refund policy
1. Return Policy
Minh Hà Electronics is committed to providing quality products to our customers. However, if you are not satisfied with the product you purchased, we offer the following return policy:
Return period: You can request a return within 7 days from the date of receipt.
Return conditions:
The product must be unused and still have the manufacturer's labels and tags intact.
The product must not be damaged, scratched, or show signs of use.
The product must be in its original packaging, including all accessories (if any).
The purchase receipt and warranty card must be provided when requesting a return.
Note: Products that are used, on sale, or in special categories (opened boxes) are not eligible for return.
2. Refund Policy
We offer refunds if the product you receive is defective or not as described, under the following conditions:
Refund conditions:
The product is defective due to manufacturing or does not match the description on our website.
Refund requests must be submitted within 7 days from the date of receipt.
The product must be intact, unused, and free from damage or scratches.
Refund process:
Customers should contact us via email or phone and provide details of the product for refund.
After verification, if the refund request is valid, we will process the refund to the customer's account within 7 working days.
Note: Shipping costs for returns and exchanges are the responsibility of the customer unless the product is defective.
3. Return and Refund Process
Contact us: Submit your return or refund request via email or call our customer support.
Request verification: We will review the request and provide instructions for the next steps.
Send back the product: The customer ships the product back to our address.
Process the request: We will process the return or refund request within the stated time frame.
4. Contact Us for Return & Refund
Address: 12 ABC Street, District 1, Ho Chi Minh City
Phone: 090xxxxxxx