Warranty policy
1. Warranty Coverage
Products covered by warranty: All electronic components, devices, circuit boards, and related products sold by Minh Hà Electronics are covered by a free warranty within the specified warranty period.
Warranty Period: Depending on the product, the warranty period can range from 6 months to 12 months from the date of purchase. The specific warranty period will be stated on the warranty card or on our website.
2. Warranty Conditions
Manufacturing defects: We provide free warranty for all products that have technical defects caused by manufacturing or transportation.
Warranty conditions: To qualify for the warranty, the product must be intact, not damaged, with the warranty label intact, and no signs of external impact or misuse.
Non-warranty cases: Warranty will not be provided for products that are damaged due to incorrect usage, repairs by unauthorized service centers, or external factors such as water damage, high temperature, or strong impacts.
3. Warranty Process
Registering warranty: Customers should register the warranty by providing product information, purchase receipt, and warranty card at our store or via email.
Product inspection: Minh Hà will inspect the product upon receiving the warranty request. If the product issue is covered by the warranty, we will repair or replace it free of charge.
Replacement: If the product cannot be repaired, we will replace it with a new product or offer a refund (depending on the specific case).
4. Processing Time
Warranty processing time: Typically, the warranty processing time will take from 5 to 7 working days, depending on the product condition and repair requirements.
Product replacement: If the product cannot be repaired, we will replace it within 15 working days.
5. Warranty Contact
If you have any questions about our warranty policy, please contact us at:
Address: 12 ABC Street, District 1, Ho Chi Minh City
Phone: 090xxxxxxx